Director of Software Operations (Reliability & Infrastructure) Based in Redwood City, CA, we are a publicly-traded biotechnology software company focused on reproductive and clinical testing products. We are a collective group of people committed to saving people’s lives! We are a team of Software & QA Engineers, Data Scientists, Bioinformaticians, and Product Managers who are passionate about building systems that will make a real-world impact. Currently, we are looking to bring on a Director of Software Infrastructure & Reliability who will be responsible for DevOps infrastructure, reliability, and technical support of our software in production. If you would like to have strategic and operational ownership of DevOps/SecOps and production support, and also mature our CI/CD processes, we would love the time to tell you more about this amazing opportunity! Top Reasons to Work with Us 1. Work with cutting edge technologies and one of the most advanced products in the diagnostics industry. 2. Join a world class Engineering/PM team with a solid work/life balance and great flexibility 3. Growth, Our trajectory has been on a steady upswing. We are a continually growing and stable publicly traded company (as of 2 years ago). 4. Rewarding – Help families identify and manage genetic diseases 5. Stock options/RSUs 6. Work with a passionate, bright, uplifting, and a go-the-extra-mile for your colleague group. What You Will Be Doing – This individual will be responsible for DevOps infrastructure, reliability and technical support of our software in production. Strategic and operational ownership of DevOps/DevSecOps and production support. – Responsible for setting up and managing CI/CD, DevOps and DevSecOps processes. – Lead continuous improvement projects with the objective to maximize the reliability and scalability of our applications. – Partner with the business teams to analyze, implement, and support a global, technical support model and group that meets the business objectives. – Work closely with developers, QA engineers, and engineering management to create and maintain reliable and scalable infrastructure for our software. – Lead 2 teams (15 members) – Develop the vision, goals, priorities and work alongside the team to accomplish them. – Drive operational excellence; highly scalable and reliable infrastructure, excellent customer service, efficient and agile operations measured with industry-leading metrics. – Implement and manage CI/CD, DevOps and DevSecOps across the department. – Ensure compliance of platform components including security and monitoring mechanisms. – Lead development of internal tools to facilitate engineering infrastructure and support activities. – Guide the career development of team members, including both technical and interpersonal skills necessary for being effective and successful in a professional software engineering organization. What You Need for this Position – BS or MS in Computer Science or equivalent industry experience – 5+ years of experience managing BOTH DevOps/SRE Teams and Technical Support Teams – 5+ years of experience as a Software Engineer, Infrastructure Engineer, SRE, or a DevOps engineer. – Experience managing remote teams – Experience writing code in either Java or Python. – Good knowledge of relational databases – Hands-on experience with managing infrastructure in AWS. – Experience with provisioning tools, like Ansible, Terraform. – Experience with Docker, Jenkins, Kubernetes and/or Rancher. – Hands-on experience implementing, troubleshooting, and supporting Internet-based applications, web servers, data storage, workflow engines, and Linux/Unix operating systems. -Nice to have/preferred skills and experience: – Experience with Atlassian stack (Bitbucket, Bamboo) – Experience in the healthcare or biotech domain – Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization. – MS in CS What’s In It for You 1. Salary 2. Bonus (20%) 3. Stock options/RSUs 4. Excellent ESPP 5. Competitive Benefits 6. Healthy Catered Lunches 7. Onsite Gym 8. Game room/TV 9. Onsite Dry Cleaning & Alteration Service 10. Company Organized Sports Leagues 11. 401k Matching 12. PTO 13. Commuter FSA Program So, if you have a strong DevOps and Infrastructure background, with a desire to grow and be challenged, please apply today! – Applicants must be authorized to work in the U.S. CyberCoders, Inc is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.