Given our SaaS Subscription Revenue business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We cannot be successful unless our customers are continuously deriving massive value from our business management services platform. We need the right individual to develop the competency and processes to drive success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).