Product Management Jobs

Content Marketing Manager

“Shogun, and we’re on a mission to help people create the best eCommerce experiences in the world.

Customer Success Manager

Chili Piper helps businesses help their buyers. 

People interested in your business typically have to wait hours or days after filling out a form. Not anymore. Our intelligent assistant offers them a simple way to book a meeting or start a phone call immediately upon form submission. 

Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Our software also allows companies to automate opportunity distribution from their SDR’s to their AE’s, and book meetings from their marketing campaigns and live events. 

Companies like Square, Twilio, DiscoverOrg, SalesLoft, and SiriusDecisions use Chili Piper to create an amazing experience for their leads, and in return experience higher conversions for their business. 

Chili Piper is focused on helping Businesses help their Buyers – building a new category we call Buyer Enablement

Demand Generation Manager

Chili Piper helps businesses help their buyers. 

People interested in your business typically have to wait hours or days after filling out a form. Not anymore. Our intelligent assistant offers them a simple way to book a meeting or start a phone call immediately upon form submission. 

Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Our software also allows companies to automate opportunity distribution from their SDR’s to their AE’s, and book meetings from their marketing campaigns and live events. 

Companies like Square, Twilio, DiscoverOrg, SalesLoft, and SiriusDecisions use Chili Piper to create an amazing experience for their leads, and in return experience higher conversions for their business. 

Chili Piper is focused on helping Businesses help their Buyers – building a new category we call Buyer Enablement.

VP Enterprise Sales

Chili Piper helps businesses help their buyers. 

People interested in your business typically have to wait hours or days after filling out a form. Not anymore. Our intelligent assistant offers them a simple way to book a meeting or start a phone call immediately upon form submission. 

Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Our software also allows companies to automate opportunity distribution from their SDR’s to their AE’s, and book meetings from their marketing campaigns and live events. 

Companies like Square, Twilio, DiscoverOrg, SalesLoft, and SiriusDecisions use Chili Piper to create an amazing experience for their leads, and in return experience higher conversions for their business. 

Chili Piper is focused on helping Businesses help their Buyers – building a new category we call Buyer Enablement

Product Operations Manager

Manage and run operational processes for launched products to ensure smooth user adoption and efficient processes
Provide front-line support for launched products
Triage issues by querying data and using platform tools and own issue resolution with corresponding teams
Create service level objectives and standards for product support
Develop operational metrics to describe product health
Create dashboards and health checks to alert the team of potential issues
Create and maintain great user resources, including wikis and presentations
Develop methods to share knowledge across the organization and proactively engage adjacent teams
Collaborate across the organization to scale and operationalize new products

Genesys Telephony Engineer

*This is a permanent full time role* A prestigious company is on the search for a Genesys Telephony Engineer. This role will be responsible for providing planning, design, development, and implementation of Genesys. They will need experience with Genesys call center, GVP, IVR outbound dialer, VoIP networking. They will need to have experience with Genesys Interaction recording and experience with NICE is a plus as they are transitioning from NICE to GIR. This role can be worked remote for the right candidate. RESPONSIBILITIES: * Provides planning, design, development, and implementation of Telephony related infrastructure technologies including large Genesys call center applications, GVP IVR, Outbound dialer, VoIP Networking Architecture, Databases, ACDs/PBXs and IP Telephony platforms. * Provide project management for the deployment of infrastructure projects, as well as act as primary vendor interface and tier-three support for applications and technologies provided and supported by vendors. * Identify and lead changes needed in the infrastructure configuration to achieve the technology organization goals. * Lead project management oversight for infrastructure implementation projects. * Implement technology and infrastructure changes for platforms, performance, and scoring. * Analyze system response and determine tuning recommendations to improve performance. * Manage effective issue identification and resolution process; serve as the focal point for infrastructure-related issues/crisis resolution. * Demonstrate strong analytical and critical decision-making skills * Must be able to support on-call rotation & overnight work as needed REQUIRED EXPERIENCE * Bachelor’s degree, specialized training or equivalent work experience required * It is required that the associate has a good understanding of QOS with emphasis on VoIP, SIP, and TCP/IP Networking * The associate must have at least 5-7 years of experience within Telephony/Call Center technologies space. Examples of the relevant Call Center Technologies are: * Genesys – SIP Server, Interaction Server * Genesys – Workspace Desktop Edition (WDE) * Genesys – Feature Server & GAX * Genesys – Outbound Contact Server (OCS) * Genesys SIP Endpoints * It is required that the associate has a good level of knowledge of LAN/WAN and Firewall policies * Knowledgeable of CTI desktop integration and Quality Monitoring tools * Current technical experience relevant to VoIP infrastructure, including telephony capacity metrics, SIP and CTI messaging, and vendor support The Telephony Engineer I – Genesys is NOT expected to know all the skills listed below at any given point in their career. The critical skills will depend on their current level and specific responsibilities within IS organization. Instead, this list includes typical skills/technology that a Telephony Engineer I – Genesys will be exposed to in this role and thus may be required to demonstrate over the course of this role. * Genesys – ICON/InfoMart * Genesys Callback * Genesys Interaction Recording (GIR) * Red Hat Linux * Oracle Database * Virtual Hold Technologies – Virtual Hold (VHT) * Audio Codes PSTN Gateways & Oracle SBCs * Oracle (Acme Packet) Session Border Controller (SBC) * PCI Segmentation

Genesys Telephony Engineer

Genesys Telephony Engineer Location: Knoxville, TN – Tulsa, OK – Marian, IA – Madison, WI – Chicago, IL – Waukesha, WI OR REMOTE Looking for a Genesys Telephony Engineer to provide planning, design, development and implementation of Genesys. Genesys call center GVP IVR outbound dialer VoIP networking ACDPBXs SIP QOS SIP Server Interaction server workspace desktop edition feature server and GAX outbound contact server Genesys SIP Endpoint MUST HAVE: GENESYS INTERACTION RECORDING (GIR) AND GENESYS ENGAGE ON – PREMISE They are getting rid of Nice and going GIR Telephony Engineers plan, design, implement and support Telephony related technologies including IP Telephony platforms, Gateways, Session Border Controllers, Genesys SIP Server, SIP Endpoints, GAX, Feature Server, Interaction Recording, VoIP Networking Architecture and Databases. They also provide subject matter expertise around the specific telephony technologies. They provide project management for the deployment of infrastructure projects and act as the primary vendor interface and tier-three support for telephony technologies provided and supported by vendors. This position also troubleshoots and resolves operational outage and it pertains to Telephony in our production environment. Provides planning, design, development, and implementation of Telephony related infrastructure technologies including large Genesys call center applications, GVP IVR, Outbound dialer, VoIP Networking Architecture, Databases, ACDs/PBXs and IP Telephony platforms. Provide project management for the deployment of infrastructure projects, as well as act as primary vendor interface and tier-three support for applications and technologies provided and supported by vendors. Identify and lead changes needed in the infrastructure configuration to achieve the technology organization goals. Lead project management oversight for infrastructure implementation projects. Implement technology and infrastructure changes for platforms, performance, and scoring. Analyze system response and determine tuning recommendations to improve performance. Manage effective issue identification and resolution process; serve as the focal point for infrastructure-related issues/crisis resolution. Demonstrate strong analytical and critical decision-making skills Must be able to support on-call rotation & overnight work as needed REQUIRED EXPERIENCE Bachelor’s degree, specialized training or equivalent work experience required It is required that the associate has a good understanding of QOS with emphasis on VoIP, SIP, and TCP/IP Networking The associate must have at least 5-7 years of experience within Telephony/Call Center technologies space. Examples of the relevant Call Center Technologies are: Genesys – SIP Server, Interaction Server Genesys – Workspace Desktop Edition (WDE) Genesys – Feature Server & GAX Genesys – Outbound Contact Server (OCS) Genesys SIP Endpoints It is required that the associate has a good level of knowledge of LAN/WAN and Firewall policies Knowledgeable of CTI desktop integration and Quality Monitoring tools Current technical experience relevant to VoIP infrastructure, including telephony capacity metrics, SIP and CTI messaging, and vendor support Genesys – ICON/InfoMart Genesys Callback Genesys Interaction Recording (GIR) Red Hat Linux Oracle Database Virtual Hold Technologies – Virtual Hold (VHT) Audio Codes PSTN Gateways & Oracle SBCs Oracle (Acme Packet) Session Border Controller (SBC) PCI Segmentation

Business Analyst – Primavera Upgrade Project

Adecco is currently recruiting for a Business Analyst for a contract with our client located in Chalk River, ON (Remote work during Covid). The successful candidate must hold a valid Reliability Security Clearance or be eligible for it. The Business Analyst will have the following responsibilities: Ensure client’s internal business requirements and expected benefits are […]

Business Analyst – Primavera Upgrade Project

Adecco is currently recruiting for a Business Analyst for a contract with our client located in Chalk River, ON (Remote work during Covid). The successful candidate must hold a valid Reliability Security Clearance or be eligible for it. The Business Analyst will have the following responsibilities: Ensure client’s internal business requirements and expected benefits are […]

We're sorry, there are currently no jobs listed with this job type.